British Gas told to pay £9.5m in compensation for late and incorrect bills
British Gas has been ordered to pay £9.5m for IT failures that landed business customers with incorrect and late bills.
Poor service also left some customers paying over the odds with other suppliers because of delays in switching to the business arm of the UK’s biggest energy company.
Energy regulator Ofgem said some British Gas users did not receive a bill for up to 18 months and were then hit with large catch-up statements following the launch of a new billing system in 2014. The billing problems affected tens of thousands of its 400,000 business customers with more than 6,000 experiencing delays while switching to British Gas.