Npower facing backlash over energy price rises

Posted on

Npower facing backlash over energy price rises Energy regulator Ofgem has said Npower must “justify” to its customers why it is introducing one of the largest energy price rises for years. The government also said it was “concerned” by the increase, while a former boss of Npower called the rise “shocking”. The company will raise […]

Energy for Business with Bad Credit

Posted on

Energy for Business with Bad Credit   Are you a business that may have bad credit? Then it can be extremely difficult to find an energy company to take you on. Because supplying energy to businesses isn’t cheap, suppliers are aware that if you can’t pay, then it could have an impact on their business.  […]

Energy prepay cap to save customers £80, announces Ofgem

Posted on

Energy prepay cap to save customers £80, announces Ofgem Four million customers on prepayment energy meters are expected to save around £80 a year after a price cap was announced by energy regulator Ofgem. The temporary price cap, which comes into effect in April, was one of the measures recommended by the Competition and Market […]

Energy Deals Hurt Firms

Posted on

Energy Deals Hurt Firms Small firms in the UK are losing millions of pounds by being ‘locked in’ to energy contracts according to a survey. The survey revealed that 18.4 percent of firms had automatically rolled over onto a new energy contract by their provider without their permission. Worse than that around 30 percent of […]

E.ON must pay over smart meter delays

Posted on

E.ON must pay over smart meter delays Ofgem says that business customers lost out on receiving better information about their energy consumption.   E.ON has been told to pay £7m to the Carbon Trust for its “unacceptable” failure to supply enough advanced smart meters to business customers, regulator Ofgem has revealed. The energy giant will […]

Business energy supplier BES fined

Posted on

Business energy supplier BES fined over serious’ failings Business energy supplier BES has been fined £ 980,000 for failing to treat its customers fairly and running an inadequate complaints process. Ofgem found that BES failed to fully explain important details of customers’ contracts, such as possible termination fees, price reviews and standing charges for not using […]

‘Lottery’ of energy customer service

Posted on

‘Lottery’ of energy customer service Consumers are facing a “customer service lottery” among energy companies, a charity has said as it called for a wider review of complaint levels. Citizens Advice said there was a gulf between the best and worst performing energy firms’ service to customers. Scottish Power recorded the highest number of complaints […]

Electricity Market Reform Programme

Posted on

Electricity Market Reform Programme Electricity Market Reform Programme Why the need for change? The Government has introduced new measures to ensure the UK’s future electricity supply is reliable and will meet our targets for the reduction in carbon emissions whilst minimising costs for customers. The measures and associated legislation is collectively called Electricity Market Reform […]

Switch and save on energy bills

Posted on

Switch and save on energy bills Are your energy bills going up? If your provider has announced a price rise, it’s time you thought about a switch. A lot of people are put off shopping around because they’re worried about the hassle. But changing your supplier has never been simpler. And a few minutes’ work […]

Big energy firms’ prices challenged by Ofgem

Posted on

Big energy firms’ prices challenged by Ofgem Prices for consumers do not automatically track wholesale prices Energy Who are the “big six” energy firms? Energy bills: Where does my money go? Where does our power come from? How smartphones can cut energy bills Energy suppliers risk “undermining public confidence” in the market by failing to […]

Energy bills: Where does my money go?

Posted on

Energy bills: Where does my money go? By Kevin Peachey Personal finance reporter, BBC News The “big six” energy firms now face a lengthy inquiry into whether their dominance prevents effective competition. The decision comes after lots of political debate over the future of the industry. Labour leader Ed Miliband pledged that gas and electricity […]

Small businesses can cut their energy bills now

Posted on

Small businesses can cut their energy bills now Simple measures can make big difference to your costs and savings. Boiling the kettle numerous times throughout the day is sometimes unnecessary – ask your staff to make everyone’s tea in one go. The average business energy bill is now £2600.79, which represents 0.39% of total turnover. […]